PRO+ CARE • FOR HIGH-TRAFFIC & E-COMMERCE SITES

WooCommerce Support and Operations: Pro+ Care

Pro+ Care hands your critical technical operations over to an elite agency team—not a single freelancer’s inbox. Get continuous 24/7 monitoring, unlimited urgent malware cleanup, and 3 hours of dedicated development every month. We keep your store fast, secure, and completely optimized while you focus on growth.

$792/yr

saved on annual billing

99.99%

average uptime across client sites

<15 min

median emergency response time

ops.wpdept.io · acmecommerce.com

Uptime

99.99%

30-day

Security

Protected

0 active threats

Backups

Every 6h

Last: 41 min ago

Speed

0.9s

LCP avg.

Open Items

0

Support queue

Dev Hours

1.2 / 3

used this month

Recent Activity

2m ago

Firewall blocked 6 malicious requests

41m ago

Backup completed and verified (1.2GB)

3h ago

Plugin update tested in staging, deployed

ENGAGEMENT ASSURANCE: BUILT EXCLUSIVELY FOR ENTERPRISES WHERE THE WEBSITE IS THE BUSINESS.

The Cost Of Website Failure

Downtime isn't an inconvenience. It's a revenue event.

For a business generating real revenue through its website, every hour of failure has a number attached to it — even when nothing looks broken from the outside.

A campaign goes live during downtime

Paid traffic arrives, the site is down, and the spend is gone before anyone notices the outage.

A checkout breaks after a routine update

An unrelated plugin update silently breaks WooCommerce checkout. Orders stop. No one is alerted until a customer complains, or doesn't.

A hack turns into a multi-day recovery

Without a team already in place, a compromised site means scrambling to find help, while search rankings and customer trust erode by the hour.

Performance erodes slowly, then SEO follows

Page speed degrades gradually as the site grows. Rankings slip months before anyone connects the two — by then it's a recovery project, not a fix.

A lead-gen form fails quietly

No error message, no alert — just leads that never arrive, for as long as it takes someone to notice the gap.

Support takes days, not minutes

A freelancer is unreachable, or a generic help desk queues the ticket. The business absorbs the wait either way.

Who Pro+ Care Is For

Built for businesses where "we'll get to it" isn't good enough

Pro+ Care is priced and built for sites where a problem doesn’t just cost time — it costs revenue, leads, or reputation, the same day it happens.

WooCommerce stores with ongoing sales

Every minute of checkout downtime is lost revenue, not just a technical inconvenience.

Lead-gen sites where every submission matters

A broken form isn't cosmetic — it's a sales pipeline with a leak no one can see.

Marketing-driven sites running campaigns

Paid traffic deserves a site that's actually up and fast when the campaign goes live.

Membership & publishing sites

Reliability is the product. Downtime doesn't just cost a sale — it costs member trust.

Agencies managing important client sites

Your client's website becomes our operational responsibility, with reporting you can hand straight to them.

A Team, Not A Task List

This isn't a maintenance package. It's your website operations team.

Pro+ Care replaces four things you’d otherwise need separately: a security analyst, a performance engineer, a support desk, and a technical strategist.

Security & Recovery

Daily scans, a configured firewall, and unlimited hack cleanup if anything ever does get through — handled by people who do this daily, not occasionally.

Performance & Reliability

Speed, Core Web Vitals, database health, and CDN delivery actively managed — so performance holds as traffic and complexity grow, not just at launch.

Dev & VIP Support

Three development hours a month, staging for safe changes, and priority access via Slack or phone — a real technical team you can actually reach.

Technical Oversight

Monthly reporting and quarterly strategy reviews give you executive-level visibility into your site's health and technical priorities — not just a checklist.

Tangibility

Mission Control: your site's operations, visible in real time

This is the same operational view your account gets — not a once-a-year audit, a live system watching your site continuously.

Mission Control

ops.wpdept.io · acmecommerce.com

Uptime Monitoring

99.99%

Checked every 30 seconds

Backup Health

Every 6h

128 / 128 verified this month

Security Events

214 blocked

0 reached the application

Speed / CWV

All Green

LCP 0.9s · CLS 0.01

Update Status

Current

38 updates applied, 0 failures

Support Activity

2 resolved

Avg. response: 11 min

Incident & Activity Log

09:14 AM

VIP support: plugin conflict resolved, checkout restored (12 min)

06:40 AM

Weekly safe-update batch deployed via staging — 0 issues

02:00 AM

Scheduled backup completed and verified (1.2GB)

May 14

Brute-force attempt detected and blocked — firewall rule added

What's Included

Five categories. One dedicated team.

Every category a business-critical website needs — none of it billed as an add-on, none of it scoped down to “best effort.”

01

Maintenance & Reliability

Safe Updates — Plugin, Theme & Core

Applied daily, tested in staging first, so routine maintenance never becomes a live incident.

Cloud Backups Every 6 Hours

A worst case is never more than a few hours old — recovery measured in minutes, not days.

02

Security & Recovery

Daily Security Scans + Activity Log Monitoring

Continuous visibility into what's changing on your site, and early warning before small issues become breaches.

Advanced Firewall (WAF)

Malicious traffic is filtered before it ever reaches WordPress — most attacks never become incidents at all.

Hack Cleanup & Malware Removal — Free, Unlimited

If your site is ever compromised, recovery is included, not a surprise invoice on top of an already bad day.

Spam Comment Cleanup

Keeps your site's content and SEO standing clean, automatically.

03

Performance & Optimization

Advanced Speed Optimization + Core Web Vitals

The metrics that affect both conversion and ranking, actively tuned — not just measured and reported on.

Image & Database Optimization

Bloat removed at the source so performance holds steady as your catalog or content library grows.

CDN Integration

Content served from the edge, closer to your customers, for consistently fast load times anywhere they are.

04

VIP Support & Development

VIP Support Priority — Slack or Phone

Direct access to a technical team, not a ticket queue — for when "urgent" actually means urgent.

3 Development Hours Every Month

Real hands-on changes handled as part of your plan, by a team that already knows your site.

Staging Site + Plugin Conflict Resolution

Every change tested safely first, and conflicts resolved by people who understand the WordPress ecosystem deeply.

WooCommerce Support Pro + Emergency Support (24/7)

Store-specific expertise, plus a real emergency line for when something breaks outside business hours.

05

Strategic Oversight

Quarterly SEO Technical Audit

A recurring, expert review of the technical factors affecting your search visibility — not a one-time PDF.

Quarterly Consulting Strategy Call

Executive-level visibility into your site's health and a standing conversation about technical priorities ahead.

How Pro+ Care Works

A structured operating system, not an ad-hoc service

The same rhythm a full in-house ops function would run — applied to your site from day one.

01

Audit & Onboarding

A full technical audit of your current site establishes the baseline — security, performance, and update status.

02

Monitoring Setup

Uptime, security, and performance monitoring go live, watching your site continuously from day one.

03

Safe Update & Backup Framework

A staging-first update process and a 6-hour backup cycle are put in place before anything routine ships live.

04

Ongoing Protection & Optimization

Security, speed, and reliability are actively maintained on a fixed schedule, not just checked occasionally.

05

VIP Support & Incident Response

Direct access to the team for anything urgent, with a defined incident process behind it.

06

Monthly Reporting + Quarterly Reviews

Regular reporting and a recurring strategy call keep you informed without you having to ask.

24/7 Incident Response & Recovery

When something goes wrong, you're not on your own at 2 AM

Hacks, downtime, and broken functionality after updates are handled through a defined process — not improvised from scratch under pressure.

1

Detect

Continuous monitoring identifies the issue, often before you or your customers do.

2

Investigate

The team identifies root cause — a hack, a conflict, a server issue — fast.

3

Stabilize

Immediate action to stop further damage or downtime, prioritized above all other work.

4

Recover

The site is restored to a clean, working state — from backup or direct remediation.

5

Verify

Full verification that the site is clean, functional, and secure before the incident is closed.

6

Report

A clear, plain-English explanation of what happened and what changed to prevent a repeat.

VIP Support Experience

You're not buying tickets. You're buying access to a team.

When something feels urgent, the difference between a help-desk queue and a direct line to a technical team is the whole experience.

Slack & phone access

Reach your team directly, the way you'd reach an internal department — not through a ticket form.

Priority queue

Pro+ Care requests are handled ahead of standard-tier work, every time.

3 monthly dev hours

Real development time included, not billed hourly for every small request.

Plugin conflict resolution

One of the most common causes of "the site is broken," resolved by people who see it constantly.

Staging environment

Every change tested safely first — confidence to make updates without fear of breaking production.

Emergency support, 24/7

Outside business hours doesn't mean outside support hours when something is genuinely urgent.

Performance & Growth Support

Pro+ Care isn't just defensive. It's built to grow with you.

Protect performance, preserve conversions, and keep the site technically healthy as the business grows — not just stable.

Speed & Core Web Vitals

Actively optimized, not just measured — directly supporting both conversion rate and search ranking.

Image & database optimization

Keeps the site fast as your catalog, content, or membership base expands.

CDN integration

Consistent load times for customers wherever they're located.

Quarterly SEO technical audits

A recurring expert review of the technical factors search engines actually weigh.

Quarterly strategy calls

A standing conversation about what's next technically, not just what broke last month.

Performance & Growth Support

Pro+ Care isn't just defensive. It's built to grow with you.

Protect performance, preserve conversions, and keep the site technically healthy as the business grows — not just stable.

Monthly Operations Report — May 2026

acmecommerce.com

BACKUPS

128/128

100% verified

UPTIME

99.99%

0 unplanned outages

INCIDENTS

1

Resolved in 12 min

SECURITY EVENTS

214

0 reached site

DEV HOURS USED

2.4 / 3

3 tasks completed

Incident & Activity Log

May 22

VIP support resolved checkout plugin conflict — 12 min response

May 14

Brute-force attempt blocked, firewall rule strengthened

May 09

Quarterly SEO technical audit delivered — 4 priority items flagged

May 02

Database optimized — 24% size reduction, page speed improved

Incident & Activity Log

Pro+ Care

$399 / mo

Billed monthly, no commitment

$333 / mo

Billed annually at $3996

Performance & Growth Support

One plan. Full operations coverage.

Pro+ Care is a single, complete plan for business-critical websites. Pay monthly, or save $792/year by paying annually.

Performance & Growth Support

$399 / mo

Billed monthly — no annual commitment

Best value for growing teams that can't afford downtime.

SSL secure checkout · cancel anytime · includes 24/7 monitoring, emergency support, malware cleanup & VIP access

Performance & Growth Support

$333 / mo

Billed annually at $3996 — equivalent to $333/month

Best value for growing teams that can't afford downtime.

SSL secure checkout · cancel anytime · includes 24/7 monitoring, emergency support, malware cleanup & VIP access

Why WordPress Department

You don't need another freelancer. You need an entire WordPress Department.

A freelancer is a single point of failure. A generic maintenance provider treats your site like a checklist. Hosting support stops at the server. Pro+ Care is none of those.

01

Proactive systems, not reactive break-fix

Issues are caught by continuous monitoring, not discovered when a customer complains.

02

Team accountability

Your site isn't dependent on one person's calendar, health, or attention span.

03

Specialized WordPress expertise

This is the only platform we operate on — deep, current knowledge, not generalist guesswork.

04

A business continuity mindset

We think in terms of risk, recovery time, and revenue impact — not just task completion.

05

Real support access

Slack, phone, and a priority queue — you reach a person who already knows your site.

06

A premium service experience

Reporting, strategy calls, and communication built for a business that takes its website seriously.

Proof

Operational outcomes, not just opinions

99.99%

average client uptime

<15 min

median emergency response

0

data-loss incidents on record

Stabilize

WordPress sites under management

We switched after a hack our old freelancer couldn't resolve for four days. With Pro+ Care, the one incident we've had since was fixed before our team even saw the alert.

James M.

Founder, DTC E-commerce Brand

We switched after a hack our old freelancer couldn't resolve for four days. With Pro+ Care, the one incident we've had since was fixed before our team even saw the alert.

James M.

Founder, DTC E-commerce Brand

We switched after a hack our old freelancer couldn't resolve for four days. With Pro+ Care, the one incident we've had since was fixed before our team even saw the alert.

James M.

Founder, DTC E-commerce Brand

Questions

Frequently asked questions

Who is Pro+ Care actually built for?
Businesses where the website is genuinely business-critical — WooCommerce stores, lead-gen sites, membership platforms, publishers, and agencies managing important client sites. If downtime, a hack, or a broken checkout would cost you real money, this plan is built for that risk level.
VIP support access is priority-based with no hard ticket cap for support requests; the 3 included development hours apply specifically to hands-on build/change work. Malware cleanup is explicitly unlimited at no extra charge.
Genuinely urgent issues — site down, hacked, checkout broken — can be raised 24/7 via your priority Slack or phone channel, and are triaged ahead of standard-tier requests immediately upon detection or report.
Yes — WooCommerce Support Pro is included, covering store-specific issues like checkout failures, payment gateway conflicts, and plugin compatibility specific to ecommerce.
In most cases, no. We work across the majority of established WordPress hosts. If your current host has limitations that affect service quality, we’ll flag that clearly during onboarding before you commit.
A full technical audit establishes your site’s baseline, monitoring is configured, and the safe-update and backup framework is put in place — typically completed within the first week of signup.
They cover hands-on changes — content updates, fixes, configuration, small feature work. Unused hours don’t roll over month to month; larger projects are scoped and quoted separately at a preferred client rate.
A review of your site’s technical health, the findings from your quarterly SEO audit, and a conversation about upcoming priorities — the kind of visibility an internal technical lead would normally provide.
If your site is compromised, our security team identifies the infection, removes it, hardens the entry point that was exploited, and verifies the site is fully clean — included at no additional cost, with no limit on occurrences.
For most businesses at this stage, yes — Pro+ Care covers the full operational scope an in-house WordPress hire would, at a fraction of the cost. For businesses with deep custom development needs, we work alongside an internal team rather than replacing it.
Yes — many of our Pro+ Care clients are agencies who white-label our reporting and support for their own clients, or use us as the operations layer behind sites they’ve designed and built.
That’s common. Onboarding includes a full audit and remediation of urgent issues as part of getting your site into good standing — including cleanup if it’s already compromised.
The monthly plan has no contract — cancel anytime. The annual plan is billed once per year at the discounted rate, with full terms confirmed before checkout.
Yes, at any time — we prorate the switch so you’re never charged twice for the same period.
Additional hours are available at a preferred client rate, billed only for what you use beyond your included time.
Our median emergency response time across Pro+ Care clients is under 15 minutes from report to first action. This is a median across real incidents, not a contractual guarantee for every possible scenario.
You get a monthly operations report and a quarterly strategy call as standard — full visibility into uptime, security events, work completed, and recommendations, without having to ask.
Yes — this is a common request on consultation calls, and we’re happy to walk through a sample report and the live Mission Control view before you sign up.
Your site continues running exactly as it is — we simply stop actively monitoring and maintaining it. We strongly recommend exporting a final backup before cancellation takes effect.
Pro+ Care is built specifically for business-critical sites: it adds unlimited malware cleanup, 24/7 emergency support, VIP priority access, more development time, and quarterly strategic oversight on top of standard maintenance and security coverage.

Pro+ Care · From $333/month

Your website is too important to manage reactively.

Talk to our team, or get started today. Either way, you’ll have a dedicated operations team behind your site within days — not a freelancer’s inbox.